Cancellation, Refund and Return Policy

Cancelling an order

• Not paid: an order that isn't paid is cancelled on its own. Nothing is charged, and you can order again at any time.
• Physical products: to cancel an order before it's dispatched, write to us as soon as you can. If it hasn't left us yet, we cancel it and refund you in full. Once it's dispatched it can't be cancelled.
• Recorded sessions and audios: these open in your account as soon as you've paid, so the order can't be cancelled.
• By us: if we can't fulfil an order, for example a product has run out or a price was shown wrongly, we cancel it, tell you and refund you in full.

Payment problems

If you were charged twice, or the money left your account but no order was placed, we refund it in full. Write to us with the date, the amount and the payment details from your bank or Razorpay.

Physical products and returns

Our essential oil, aura cleansing spray and bath salts are energised products, so we can't take them back once they've been delivered.

• Damaged on arrival: we refund or replace a product only when you have a video of the parcel being opened that shows it arrived damaged. Please record one as you open every parcel.
• Wrong item: if we've sent the wrong product, send us a video or photos and we'll put it right.
• Delivery is free, so there's no delivery charge to refund. See our Shipping and Delivery Policy.

Recorded sessions and audios

• Session and course fees aren't refundable. You get the session in your account as soon as you've paid.
• Affirmation audios and other downloads can't be refunded once bought.
• A certificate we can't accept: some sessions are for students who've done a course, and we check your certificate first. If we can't accept it, we email you the reason and refund that order.
• Please talk to us about anything you're unsure of before you buy.
• When an order is refunded in full, its sessions and downloads are removed from your account.

Classes and healing sessions

• If we cancel a class: you get a full refund, or a place in the next batch if you'd prefer.
• Otherwise: class and event registration fees are refunded only in exceptional cases.
• Healing sessions are given by appointment. If you can't make yours, please tell us as early as you can so we can move it.

How to ask for a refund

Email shweta@divinebliss.love with the subject line "Refund request: order number", or send us a WhatsApp message, with:

• your full name and mobile number,
• your order number (or the payment details from your bank),
• what you bought and why you're asking for a refund,
• any video or photos that show the problem.

We look at every request on its circumstances and may turn one down if it doesn't meet this policy. We'll always tell you why.

How refunds are paid

• Refunds go back through Razorpay to the card, UPI or bank account you paid with. We can't pay them anywhere else.
• A refund can be for the whole order or for part of it, such as one damaged item.
• It can take up to 15 days from when we approve it to reach you. We email you once it's on its way.
• An order refunded in full shows as Refunded in My Account.

Changes to this policy

We may update this policy from time to time. Changes take effect when they're posted here, and the date at the top shows when it last changed. An order follows the policy in place on the day it was placed.